Terms Of Service

This Terms of Service (TOS) agreement is an agreement between Repair Geek (“Repair Geek”, “us”, “we”, “our”) and you (“Customer”, “Client”, “Member”, “you”, “your”, “they”). Use of any Repair Geek services constitutes acceptance and agreement to this Terms of Service (TOS) agreement as well as the Repair Geek Acceptable Use Policy (AUP) and Privacy Policy.

Repair Geek reserves the right to terminate this TOS for any reason or no reason. Repair Geek reserves the right to refuse service to anyone.

Service

The features and details of the Services governed by this TOS are described on our website at “repairgeek.net”. Throughout this TOS, the aspects of the Services provided to you by Repair Geek, are referred to together as the “Service.” Certain parts of the Service may be provided by third party vendors. These third parties may have reserved the right to make changes, including material changes, to their products and incorporated into our Service. If a third party makes a change to its products, you may not terminate this TOS based on such a change, even if it materially affects the Service.

Contact Information

As part of providing you with the Service, you are required to provide us with accurate and up-to-date information when setting up your account, and during the course of our business relationship. We will communicate with you by e-mail about the Service from time to time. You agree to provide us with an e-mail address that is active and monitored on a daily basis. Repair Geek has no responsibility, or liability, for interruptions in the Services that we provide, or damages of any sort, based on communications that are misdirected as a result of your failure to provide us with valid contact information. The contact in our records is considered by us to be our customer and we will communicate with this contact as the account administrator. However, if there is any dispute, we will consider the person/entity who paid for the latest billing period of the account to be the owner of the account. If you are reselling the Service, or are an End User of a reseller, it is your obligation to ensure that our records accurately reflect the correct ownership and control of the Service.

Service Changes

Repair Geek reserves the right to amend its service offerings and add, delete, suspend, or modify the Service and Service fees at any time at its sole discretion, and reserves the right to determine whether and when any such changes apply to both existing and future customers.

Term

Repair Geek offers two billing cycles for hosting charges: quarterly (3 months) or annual (12 months). Customer agrees to a quarterly contract term or an annual contract term for Repair Geek Service. If selected, the quarterly contract is automatically renewed each anniversary quarter in perpetuity unless the Service is cancelled by the Customer or if the billing cycle is changed to the annual billing cycle. If selected, the annual contract is automatically renewed each year in perpetuity unless the Service is cancelled by the Customer or if the billing cycle is changed to the quarterly billing cycle. If the billing cycle is changed, then the contract is automatically renewed each term in perpetuity at the new billing cycle unless the Service is cancelled by the Customer or if the billing cycle is changed back.

Service Fees

The date of the initial online order for Repair Geek Services, will set the Account monthly anniversary date for all future billings. Services are provided on a prepayment basis and fees for services will be billed on the anniversary date of the billing cycle of the Service. All fees are fully earned when due and non-refundable when paid. Customer agrees that Repair Geek will charge all Service Fees to the credit card supplied by Customer. All payments shall be made in US Currency. The Service Fees do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority with respect to the Services or any software provided hereunder. If applicable, all taxes will be paid by the Customer.

30 Day Money Back Guarantee

If Customer terminates this Agreement within 30 calendar days of the order’s initial sign up date and they request immediate termination, they will receive a full refund of the quarterly or annual hosting Service Fees paid when setting up the account. Setup fees, new domain name registration fees, and Domain ID Protect fees are not refundable. If Customer requests termination after the first 30 days, then there will be no refund. This Money Back Guarantee does not apply to the renewal term or plan/period changes. Customers can submit account cancellation requests through the client area and select immediate termination or termination at the end of billing period.

Multiple Sites

Repair Geek Services allow customers to order and manage multiple Sites within their Client Area. For each Site, the customer can select a quarterly term or annual term. The date of the initial online order for Repair Geek Services which setup the Client Area, will set an Account anniversary monthly date for all future billings of all Sites managed in the Client Area. Any new Site ordered whether quarterly or annual will be synced to the day of the monthly anniversary date.

One Time Fees

Any one time fees are due and payable at the time they are incurred and are non-refundable.

Annual Fees for Domain Name Registration and Domain ID Protect

Certain services such as Domain Name registration and Domain ID Protect are on an annual billing cycle which can be out-of-sync with the Service Fee anniversary date. The customer is responsible for logging into their Client Area and renewing these services manually. Repair Geek will e-mail reminder notices to the customer regarding the renewal of these services. Customer understands that Domain Name Registration fees and Domain ID Protect fees and any other like annual service fees are non-refundable.

New Domain Name Registration

Under this TOS, the Customer has the option, through the Order Form or as part of service activation within the Client Area, to request Repair Geek to register a new domain name on behalf of the Customer. Customer understands and acknowledges that Repair Geek is not a Domain Registrar and that Repair Geek will register new domain names through a Domain Registrar partner selected by Repair Geek. Customer understands that the domain registration process requires Repair Geek to pass Customer Information to the Domain Registrar partner and such information may become public information. Repair Geek will not be responsible if a domain name is not available for any reason. Repair Geek will not be responsible for any infringement of any third party rights caused by its domain registration on behalf of Customer. For such new domain name registrations, Customer shall comply with the then current Domain Name Terms and Conditions posted at our current domain registrar partner’s website at http://www.enom.com/terms/agreement.aspx, ICANN Uniform Domain Name Dispute Resolution Policy posted at http://www.icann.org/dndr/udrp/policy.htm, and Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreement posted at http://www.icann.org/en/registrars/registrant-rights-responsibilities-en.htm.

Overage Charges

You are responsible for tracking your site storage limits and traffic bandwidth. Disk storage consists of email storage, web site storage and database storage. Bandwidth is a measurement of all inbound and outbound traffic for your domain which includes but is not limited to all ftp and www traffic. Tracking tools are available in the website Control Panel – these logs will be used as the final rule for overage calculations.

You agree to pay any and all overage charges for Disk Usage and/or web site bandwidth. Failure to pay overage charges may result in the cancellation of your service with no refunds. Bandwidth overages are $0.05/MB ($50/GB). Storage overages are $0.05/MB ($50/GB).

Service Credits

Should any service credits be issued to the Customer account, they will be used to offset hosting fees assessed in the future. Service credits are not cashable and cannot be transferred to other accounts.

Fraud Prevention

Repair Geek uses various technologies to screen orders for fraud prevention. Each order for new Service is subject to our fraud prevention screening. Repair Geek is not obligated to provide Service to Customer until Customers comply with all fraud prevention program requests. Any unfulfilled requests may result in account suspension and/or account cancellation. Customers may still be responsible for any Third Party Service that they may subscribe to. Repair Geek is not responsible, and Customer agrees to hold Repair Geek harmless from, any liability or damage that Customer or any third party may sustain, should Customer fail to meet the criteria of the fraud prevention controls.

Cancellation

If Customer wishes to cancel Service for any reason, the Customer must log into their Client Area at https://www.repairgeek.net/contact and use the Request Cancellation link to cancel Service of a particular Site. Cancellations are effective at the end of the current billing period (Cancellation Date). For security and privacy, all customer files, data, and e-mail remaining on Repair Geek servers after the cancellation date will be destroyed and unrecoverable for security and privacy reasons. It is the Customer’s responsibility to backup their files and data and download their e-mail prior to requesting Cancellation. Repair Geek is not responsible, and Customer agrees to hold Repair Geek harmless from, any liability or damage that Customer or any third party may sustain, should customer files and data be destroyed after site cancellation.

Transferring Away Domain Names

Abiding by Domain Registrar policies, you are free to move domains that were registered through Repair Geek to other domain registrars. A domain name unlock tool is made available in the Client Area.

Refunds and Disputes

All Repair Geek services are non-refundable. Customers seeking to resolve any billing errors are required to open a billing ticket through the Client Area at https://www.repairgeek.net/contact. The Customer agrees not to issue chargebacks for any credit card payments. A chargeback of payment for services rendered will result in an additional charge of $125.

Non-Payment

All payments are due in full on the anniversary date. Failure to remit payment for services on the anniversary date is a violation of this TOS. Failure to remit payment for ten (10) consecutive days, including the anniversary date, shall result in a suspension of public access to Customer services. Failure to remit payment for services within thirty (30) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed. All Customer files and data remaining after thirty (30) days of non-payment will be destroyed and unrecoverable for security and privacy reasons.

CPU Usage

Customer agrees that they will not use excessive amounts of CPU processing on any of Repair Geek’s servers. Any violation of this policy may result in remedy action by Repair Geek, which may be taken in Repair Geek’s sole discretion with or without notice

Bandwidth and Disk Space Usage

Customer agrees that bandwidth and disk space usage shall not exceed the number of megabytes per month ordered by Customer. Repair Geek will monitor Customer’s bandwidth and disk space usage. Repair Geek shall have the right to take remedy action if Customer’s bandwidth or disk space usage exceeds the Agreed Usage. For your convenience, a Resource Usage meter is provided in the Client Area and Control Panel.

System and Network Security

Customer is prohibited from violating or attempting to violate or circumvent the security of the Repair Geek Network. Violations of system or network security will result in civil or criminal liability. Repair Geek will investigate any such violations and will cooperate with law enforcement authorities in prosecuting any Customer who is involved in such violations.

Customer Content

Repair Geek generally does not pre-screen User Content (whether posted to a website hosted by Repair Geek or stored on its servers). However, Repair Geek does reserve the right to perform audits of the contents residing on its servers to ensure the content is appropriate and / or complies with this Agreement. Repair Geek reserves the right to remove any item of User Content (whether posted to a website or stored on Repair Geek’s Server) and / or terminate the User’s access if the material is determined to be a violation of this Agreement at any time without prior notice. Customer Content will include content uploaded to, submitted to, stored on or distributed by Customer via Repair Geek Services. Customer Content also includes content of users of Customer’s website and materials as well as content provided by third parties. Customer will be solely responsible for the development, operation, and maintenance of Customer Content.

Remedy Action

Repair Geek may take remedy action with or without notice, which may result in the following: a) removal of all or a portion of the Customer Content, b) disconnection or discontinuance of any and all Services, or c) termination of this Agreement in the event of i) violation of our AUP, ii) notice of violation by Customer of this TOS, iii) non-payment, or iv) chargeback. Customer agrees that Repair Geek will have no liability to Customer due to any Remedy Action that we may take. Customer also agrees that Repair Geek will not provide any refunds of any fees paid by Customer prior to Remedy Action. In the event of Remedy Action against Spamming Activities or Internet Abuse, Repair Geek will charge the customer a $500.00 clean up fee.

Termination for Violation

We reserve the right to immediately suspend the Service and/or terminate this TOS: (i) for a violation of any of our policies, including those incorporated by reference; and/or (ii) your failure to pay any amounts due. This right of termination is without prejudice to any other rights we may have. You are not entitled to any type of notice or protest should we decide to exercise these rights, nor will you receive a refund of any Fees.

Use of the Services

Your use of the Services must be reasonable and you may not place excessive burdens on our servers or other resources. You agree that we may place restrictions on your use of the Service, and charge you excess fees, to the extent that they exceed the use of the Service of similarly situated customers. You understand that disk space, bandwidth, connection speeds and other similar indices of capacity are maximum numbers. Reaching these capacity numbers on a regular basis may result our need to place restrictions on your use of the Service.

When an Account is terminated or cancelled, all files and data will be destroyed and unrecoverable for security and privacy reasons. Repair Geek has no responsibility to forward e-mail, or other communications, for you once your Account is closed and you will no longer have access to the Client Area or Control Panel. You are encouraged to keep the Service active during a transition period should you seek to forward your e-mail or other communications.

Customer Representations and Warranties

Customer represents and warrants to Repair Geek that during the Term that Customer owns, has a valid license, or has the right to use the Customer Content, including all text, graphics, and code, and the use, reproduction, distribution and transmission of the Customer Content and any information and materials contained therein does not, and will not, (i) infringe any copyright, trademark, or any other proprietary right of a third party, (ii) violate any criminal laws and will only be used for lawful purposes, (iii) constitute false advertising, defamation, an invasion of privacy, violate a right of publicity or violate any other law or regulation, or (iv) contain and will at all times remain free of computer viruses, trojan horses, worms, and other malicious code.

You represent and warrant to Repair Geek that: (i) you have the knowledge necessary to use the Service; (ii) you understand and appreciate the risks inherent from accessing the Internet; (iii) you will use the Service without extra effort on our part; and (iv) that you will pass through the terms of our Acceptable Use Policy to End Users.

License to Repair Geek

Customer grants Repair Geek a royalty-free, non-exclusive, worldwide right and license to reproduce, copy, use and distribute Customer Content and to make archival or backup copies of the Customer Content solely to provide and operate the Services. Repair Geek acknowledges that they are not acquiring any right, title or interest in or to the Customer Content, all of which shall remain solely with the Customer.

Repair Geek Intellectual Property

Repair Geek grants to Customer a non-exclusive, non-transferable, royalty-free license, during the term of this Agreement, to use Repair Geek Technology solely for the purpose of accessing and using the Services. Customer may not use the Repair Geek Technology for any purpose other than accessing and using the Services. Except for the rights expressly granted herein, this Agreement does not transfer from Repair Geek to Customer any Repair Geek Technology, and all rights, titles and interests in and to the Repair Geek Technology shall remain solely with Repair Geek. Customer shall not, directly or indirectly, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or other trade secrets from any of the Repair Geek Technology. Repair Geek’s trademarks, tradenames, service marks, logos, other names and marks, and related product and service names, design marks and slogans are the sole and exclusive property of Repair Geek. Customer may not use any of the foregoing in any advertising, publicity or in any other commercial manner without the prior written consent of Repair Geek.

Independent Contractor

Repair Geek and Customer are independent contractors. Nothing contained in the TOS places Repair Geek and Customer in the relationship of principal, agent, partner or joint ventures. Neither party may represent itself as having any authority to make contracts or enter into any agreements in the name of the other party.

Feedback

Any feedback, data, answers, questions, comments, suggestions, idea or the like which Customer sends to Repair Geek relating to the Services will be treated as being non-confidential and non-proprietary. Repair Geek may use, disclose or publish any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever.

Hardware and Software

You are responsible for and must provide all Internet connectivity services, computers, software, hardware, and other services necessary to access Repair Geek servers and Services. Repair Geek makes no representations, warranties, or assurances that customer’s equipment will be compatible with Repair Geek Services.

Governing Law and Jurisdiction

This Agreement shall be governed in all respects by Minnesota law without regard to the conflict of law provisions thereof. Both parties submit to personal jurisdiction in Minnesota. The terms of this section shall survive any termination of this Agreement.

Government Regulations

Customer may not export, re-export, transfer or make available, whether directly or indirectly, any regulated items or information to anyone outside the United States in connection with this TOS without first complying with all export control laws and regulations which may be imposed by the United States government and any country or organization of nations within whose jurisdiction Customer operates or does business.

Mutual Indemnification

Each party agrees to indemnify and hold harmless the other party, the other party’s affiliates, and each of their respective officers, directors, agents, attorneys, and employees from and against any and all claims, demands, obligations, liabilities, damages, losses, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys’ fees) brought by a third party under any theory of legal liability arising out of or related to the indemnifying party’s actual or alleged infringement or misappropriation of a third party’s copyright, trade secret, patent, trademark, or other proprietary right.

Disclaimer of Warranty

Customer agrees to use all Services and any information obtained through or from Repair Geek, at Customer’s own risk. Customer acknowledges and agrees that Repair Geek exercises no control over, and accepts no responsibility for, the content of the information passing through Repair Geek’s host computers, network, or the Internet. THE SERVICES ARE PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. NONE OF REPAIR GEEK, ITS PARENT, SUBSIDIARY OR AFFILIATED CORPORATIONS, OR ANY OF THEIR RESPECTIVE EMPLOYEES, OFFICERS, SHAREHOLDERS, DIRECTORS, AFFILIATES, AGENTS, SUPPLIERS, THIRD-PARTY INFORMATION PROVIDERS, LICENSORS OR THE LIKE (“REPAIR GEEK PERSON”) MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, FOR THE SERVICES OR ANY EQUIPMENT REPAIR GEEK PROVIDES. NO REPAIR GEEK PERSON MAKES ANY WARRANTIES THAT THE SERVICES WILL NOT BE INTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICES OR MERCHANDISE CONTAINED IN OR PROVIDED THROUGH THE SERVICES. REPAIR GEEK IS NOT LIABLE, AND EXPRESSLY DISCLAIMS ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR FROM CUSTOMER OR STORED BY CUSTOMER OR ANY OF CUSTOMER’S USERS VIA THE SERVICES PROVIDED BY REPAIR GEEK. NO ADVICE OR WRITTEN INFORMATION GIVEN BY ANY REPAIR GEEK PERSON, WILL CREATE A WARRANTY; NOR MAY YOU RELY ON ANY SUCH INFORMATION OR ADVICE. The terms of this section shall survive any termination of this Agreement.

Limitation of Liability

Customer agrees that no Repair Geek Person, under any circumstances, shall be held responsible or liable for situations where the Services are accessed by third parties through illegal or illicit means, including situations where such data is accessed through the exploitation of security gaps, weaknesses or flaws (whether known or unknown to Repair Geek at the time) which may exist in the Services or Repair Geek's equipment used to provide the Services.

Under no circumstances, including negligence, shall any Repair Geek Person be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or use by Customer, any of its users, or any other third party, whether in an action in contract or tort or strict liability or other legal theory, even if Repair Geek has been advised of the possibility of such damages.

No Repair Geek Person shall be liable to Customer, any of its users, or any other third party, for any loss or damages that result or are alleged to have resulted from the use of or inability to use the Services, or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, viruses, defects, delays in operations, or transmission or any failure of performance, whether or not limited to acts of God, communications failure, theft, destruction or unauthorized access to Repair Geek’s records, programs, equipment, or services.

IN NO EVENT WILL REPAIR GEEK’S LIABILITY IN CONNECTION WITH THE SERVICES, ANY SOFTWARE PROVIDED HEREUNDER OR ANY ORDER, WHETHER CAUSED BY FAILURE TO DELIVER, NON-PERFORMANCE, DEFECTS, BREACH OF WARRANTY OR OTHERWISE, EXCEED THE AGGREGATE ACTUAL SERVICE FEES PAID TO REPAIR GEEK BY CUSTOMER DURING THE 12 MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.

REPAIR GEEK CANNOT GUARANTEE CONTINUOUS SERVICE, SERVICE AT ANY PARTICULAR TIME, INTEGRITY OF DATA, INFORMATION OR CONTENT STORED OR TRANSMITTED VIA THE INTERNET. REPAIR GEEK WILL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO, OR ANY CORRUPTION, ERASURE, THEFT, DESTRUCTION, ALTERATION OR INADVERTENT DISCLOSURE OF, DATA, INFORMATION OR CONTENT TRANSMITTED, RECEIVED OR STORED ON ITS SYSTEM.

Customer understands, acknowledges and agrees that if Repair Geek takes any remedy action under this Agreement because of an action of Customer or its website users, Customer agrees that Repair Geek shall have no liability to Customer due to such remedy action by Repair Geek.

The terms of this section shall survive any termination of this Agreement.

Force Majeure

Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party’s reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, acts of government or other legal order, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder.

Reciprocal

We each warrant to the other that: (i) we have the power, authority and legal right to enter into this TOS; and (ii) we have the power, authority and legal right to perform our obligations under this TOS and all incorporated provisions.

Assignment

This TOS may be assigned by Repair Geek. It may not be assigned by you. This TOS shall bind and inure to the benefit of the corporate successors and permitted assigns of the parties.

No Waiver

No waiver of rights under this TOS, or any other Repair Geek policy shall constitute a subsequent waiver of this or any other right under this TOS.

Entire Agreement and Serviceability

This Agreement represents the entire agreement between the parties, and supersedes all previous agreements. All rights and restrictions contained in the Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect. Customer hereby represents that they are either, an individual entering this Agreement for their personal use and is of legal age to execute this Agreement, or a corporation, limited partnership or other legal entity, validly existing under the laws of the state of its organization and the person acting on behalf of Customer is authorized to execute this Agreement on behalf of Customer.


 

Acceptable Use Policy

Repair Geek strictly enforces compliance with its Acceptable Use Policy. You agree to maintain your website in full compliance with the terms set forth below and their spirit. Failure to so comply is cause for immediate suspension and/or termination of your account at the sole option of Repair Geek.

This Acceptable Use Policy (AUP) is part of our Terms of Service (TOS) and outlines the customer and their end users (collectively, you, your, yours) responsibilities and how they are expected to use the Repair Geek services. This policy states our policies on harmful activities toward our systems, our customers and the Internet community, which may compromise our services. Your use of any Repair Geek services constitute acceptance of this Acceptable Use Policy (AUP) as well as our Terms of Service (TOS) and Privacy Policy.

While Repair Geek respects that the Internet provides an open environment for free and open discussion and distribution of information, there are areas of competing interests, and we reserve the right to take remedy actions in order to protect these competing interests. We reserve the right to determine what activities are unacceptable at our sole discretion. Repair Geek reserves the right to refuse Services to any user at our sole discretion. Repair Geek also retains the right to discontinue service with or without notice for repeated violation of this AUP.

Changes
You understand that to meet the evolving needs of our customers, our hosting services, the changing laws, and the changing Internet, we reserve the right to revise this AUP at any time without notice. The latest version of the AUP will always be available here. Your continued use of our services constitutes acceptance of any changes to our AUP.

Notices of Violation
If you believe that this AUP is being violated, you may report this issue to support@repairgeek.net. Please note that, we require full details and the identification of the portion of this AUP that is being violated, and furthermore, we do not review anonymous reports. Your notice must contain your first and last name, a valid e-mail address and telephone number.

Content
Repair Geek does not censor or review content uploaded to our services or that is available on the Internet. When you obtain information through the Internet or our services, you must keep in mind that we cannot and do not monitor, verify, warrant, or vouch for the accuracy and quality of the information that users may acquire. Therefore, we cannot and do not accept any responsibility over content uploaded to our services or retrieved from the Internet. The responsibility of content is the sole responsibility of the customer, end user, or third party content provider. You must exercise your best judgment in relying on information obtained from the Internet or our services. We will only review content upon a verified complaint report. We reserve the right to refuse to provide services to customers who knowingly or unknowingly use our services to distribute materials that may degrade our network, harm other customers, or that is racist, pornographic, and hateful and creates customer service and/or abuse issues for us. We do not allow adult, gambling, obscene, pornographic content, or material and / or content that is not associated with the website hosting services provided by Repair Geek. Repair Geek servers are not to be used to backup personal files not related the services purchased from Repair Geek. We do not allow content used for harassment, defamation, libel and hate speech, or other offensive content.

Pass Through
Our services include third party services and this AUP incorporates policies from these other entities that provide products and services through us to you. These policies are “passed through” to you by this AUP.

IP Addresses
IP addresses assigned to customers are non-transferrable and you do not retain ownership or transfer rights to them. To provide our services, it may be necessary to change IP addresses, in which case we would contact all customers that will be affected by the change.

Abandoned Email
Repair Geek reserves the right to remove/disable, with or without notice, any email services (smtp, pop, forwarding, catch-all, autoresponder) that appear abandoned. The determination of Abandoned Email is made solely by Repair Geek.

Email Bandwidth Abuse
Repair Geek reserves the right to suspend email services, suspend accounts, and/or terminate accounts, with or without notice, should the customer use excessive email bandwidth. The determination of excessive email bandwidth usage is made solely by Repair Geek.

Use of Services
(1.) Our Services may only be used for lawful purposes. (2.) You are required to provide us with accurate contact information. (3.) Distribution, storage, or presentation of any information or material in violation of any applicable law, regulation, this AUP, or our TOS, is strictly prohibited.

The following are violations of this AUP and will be subject to immediate remedy action:

  • Mass Email: The sending of more than 200 emails per hour and/or 4800 emails per day.
  • Unsolicited Email: The sending or receiving of mass unsolicited email (SPAM), support of web pages associated with SPAM, the dissemination of email lists to be used for SPAM, dissemination of software/tools to support SPAM or sending email on behalf of a domain that is not hosted by Repair Geek are violations.
  • Email Bombing: The sending of mass emails, email bounces or email forwards to a user in an attempt to interfere with email services is a violation.
  • Warez: The sharing of copyright protected software or pirated software, especially in a peer to peer network, is a violation.
  • Malware: Using services to store or disseminate or support the distribution of viruses, worms, Trojan horses or any other malware is a violation.
  • Phishing: Any use of our services to perpetrate phishing or support phishing activities is a violation.
  • Fraud: Content related to fraud, ponzi schemes, multilevel marketing is a violation.
  • Child Pornography: Content related to child pornography is a violation.
  • Pornography: Content related to pornography, sexually explicit, or adult nature is a violation.
  • Terrorist-related: Content related to international or domestic terrorism is a violation.
  • Port Sniffing: Engaging in or disseminating software for port sniffing is a violation.
  • Hacking: Attempts to subvert or assist others in subverting or circumventing the security integrity of our services or our customers websites and databases is a violation.
  • DOS/DDOS: Using our services to support or perpetrate or attract denial of service or distributed denial of service attacks is a violation.
  • Password Attacks: Using our services to support password attacks, or engaging in password attacks against our systems or our customers sites, or engaging in storing or distributing password lists is a violation.
  • Reverse Engineering: Any attempt to reverse engineer our systems is a violation.
  • Excessive Server Resource Use: Posting messages or using software applications that consume excessive CPU time, or storage space, or network bandwidth is a violation.
  • Spoofing: Misrepresenting, omitting or deleting identifiable headers to conceal or misidentify the origin of a communication is a violation.
  • Helpdesk Spamming: Spamming our helpdesk as a means of getting attention or for deliberate effort to degrade our service is a violation.

Intellectual Property Violations
You must comply with U.S. laws for trademarks, patents and laws governing the dissemination and use of intellectual property. Complaints about intellectual property rights violations, other than copyright violations, should be directed to support@repairgeek.net.

Copyright Infringement and DMCA
Repair Geek complies with the Digital Millennium Copyright Act (DMCA), whose guidelines can be found at http://www.copyright.gov. DMCA complaints should be sent to: Repair Geek, 3645 Brentwood Dr. Monticello, MN 55362

U.S. Export Controls
Use of our Service is governed by U.S. export control laws. These laws apply regardless where you reside. More information about U.S. export laws can be reviewed at: http://www.export.gov/regulation/index.asp.

Cooperation with Law Enforcement and Legal Documents
You understand that in order to comply with a court order, subpoena, summons, discovery request, warrant, or regulation, it may be necessary to disclose your personal and website information to protect our business, or others, from harm. We assume no obligation to inform you that we have provided this type of information and in some cases we may be prohibited by law from giving such notice.

Law enforcement agencies who seek information about our customers and their use of our Service are required to submit a subpoena. Unless specifically required by law, the Subpoena will be transmitted to the customer. Civil demands for information, such as discovery requests, must be part of a filed and pending litigation matter. Responses to Civil Demands are at our discretion. Responses are subject to a response fee of $250 per hour. We do not honor requests from civil litigants to limit or to pre-approve response expenses.

Remedies
Repair Geek may take remedy action, at our discretion, in response to any of the harmful activities described in this AUP, along with any activities that contradict the spirit of this AUP.

If Repair Geek learns of a violation of this AUP, we will respond to the applicable user and may, in our sole discretion, take any or all of the following remedy actions, with or without notice as it deems necessary or appropriate in accordance with the severity and duration of the violation:

  • Issuing a warning to the user
  • Suspending the offending user from all or part of our services
  • Terminating the offending user from all or part of our services
  • Imposing fees or charges to the offending user
  • Removing the offending content
  • Taking other action in accordance with this AUP or applicable laws

Suspension and Termination
If you violate this AUP, and we take action to suspend or terminate your service, you will not receive a refund of any fees paid to us. Your failure to abide by the terms of this AUP is grounds for suspension or termination of our service and may be undertaken with, or without, notice to you. You agree to hold Repair Geek harmless from any claims that a suspension or termination of service has caused you damage.